About YSCM

Atelier YSCM, owned by YCPC LTD Crn.13031789.  
Founder : Yves Chen
Registration Address : 
27 Old Gloucester Street, London, WC1N 3AX
Taiwan Office :  2-5F ,Nr 72 , Zhongxiao W.Rd.,Zhongzheng Dist.,Taipei ,Taiwan 10041

Products of Atelier YSCM are manufactured meticulously in Taiwan with high-quality materials and savoir-faire. As a small business entrepreneur fashion brand, Atelier YSCM highly considers your feedback to improve the better shopping experience. Atelier YSCM appreciated receiving all the advice and concerns from valued clients. 

OUR TERMS OF SALE

1. TERMS
1.1 What These Terms Cover.
These are the terms and conditions on which we supply products to you.

1.2 By Using Our Website You Accept These Terms.

By placing any order through our website https:// www.atelieryscm.com you confirm that you accept these terms and that you agree to comply with them. Please do not place any order through our website if you do not agree to these terms.

1.3 Why You Should Read Them.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or terminate the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.4 Language
These terms are only available in English. No other languages will apply to these terms.

1.5 Amendment Of These Terms

We may amend these terms from time to time. You may wish to check the relevant terms that apply at the time of placing an order through our website.

2. HOW TO CONTACT US
2.1 Information About Us And How To Contact Us
We are YCPC LTD (UK), a company registered in United Kingdom Our company’s registration number is 13031789 . You can contact us through our Customer Service which is available to you as follows:

Customer service hotline : +44-7707-372042

Email address：contact@atelieryscm.com

Operating Hours：Monday to Friday between 10.00am – 7.00pm; excluding Public Holidays

2.2 How We May Contact You.
If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you have provided to us in your account on the website.

2.3 “Writing” Includes Emails And SMS.
When we use the words “writing” or “written” in these terms, this includes emails and SMS.

3. OUR CONTRACT WITH YOU
3.1 How We Will Accept Your Order
Our acceptance of your order will take place when payment for the goods is made successfully, at which point a contract will come into existence between you and us. Once payment for the goods is made successfully, you would normally be directed to a page indicating payment success and your “Order” page would list your order as “Ordered Items”.

3.2 If We Cannot Accept Your Order
If we are unable to accept your order, a landing page indicating that the order has not been placed will normally appear by default and we will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because of any credit issue on your credit card, because we have identified an error in the price or description of the product or because we are unable to meet a collection time you have specified.

3.3 Your Order Number
We will assign an order number and tell you what it is when we receive your order request. It will help us if you can tell us your order number whenever you contact us about your order.  

3.4 We Sell To Worldwide
Our website is  for the promotion of our products in  Worldwide.

WHAT DELIVERY OPTIONS ARE AVAILABLE
We offer complimentary delivery to the address provided by you in your order(s) for order(s) of 500 GBP and above. A standard delivery fee of 20 GBP applies for order(s) below 500 GBP.

DELIVERY AND COLLECTION AREA
Delivery to a postal address
Products purchased on Atelier YSCM online can be shipped to worldwide and there can be no delivery made to restricted locations,  (terms and conditions apply).

Orders cannot be placed for delivery addresses situated outside this Delivery Area.
Notably for security reasons, we shall not process any order for which a general delivery address, a P.O. box, a parcel locker, or a parcel pick-up service address has been provided.

The products will be shipped to the delivery address specified when placing your order. The customer must ensure the delivery address provided to us is accurate and complete as the successful delivery to the delivery address provided by customer shall discharge Atelier YSCM from any responsibility. We shall not be responsible for any delay in delivery or failure to deliver your order if the delivery address that you specified in your order, is incorrect, inaccurate or incomplete.

A signature is requested from you by our designated shipping company to acknowledge your receipt of your products ordered.

Our designated shipping company and us will not be responsible for verifying the identity of the person who acknowledges receipt of the products that you ordered. If we fail to reach you, we can re-arrange the delivery.

For health and safety concern, if there are confirmed or probable COVID-19 cases at the building at which the delivery address is situated, the delivery service will be suspended and re-arranged at the sole discretion of Atelier YSCM. Our Customer Service Representative will contact the customer accordingly.

The delivery service arrangement may be changed from time to time at Atelier YSCM’s sole discretion.

TIME REQUIRED FOR DELIVERY
The delivery times below are calculated from the time of Atelier YSCM’s acceptance of your order.

On Product ordering page, we will provide you with the estimated timeframe required for delivery in shipping options. The price of shipping (if any) will be due in addition to the price of the purchased Products.
Orders are shipped via a third-party service provider. Under normal circumstances please allow about 1-2 business days from the date your order(s) is accepted by us. Kindly note that your order will not be processed during the weekend and public holidays, thus, if you place an order later than 11.00 am of the day before weekend or public holiday, your order will only be processed on the next business day.

Please note that whilst every effort is made to meet the estimated delivery times, Atelier YSCM does not provide absolute guarantees. Atelier YSCM uses reputable couriers for their prompt and efficient service but occasionally, due to unforeseen circumstances, delay may occur. All delivery times or dates quoted by Atelier YSCM for the delivery are estimates only and shall not form part of our contract with you.
Products purchased via Atelier YSCM E-Shop may only be delivered to addresses within the Delivery Area. Any delivery address located outside of the Delivery Area will be refused during the ordering procedure. We will not process any order for which a post office box, parcel locker, parcel pick-up service address is provided.
A signature is required upon delivery. If we fail to reach you, we can re-arrange the delivery.
If the quantity of products received does not match with your order, please contact our Customer Service at +65 9385-5242  within 7 days after the products have been received.

4. OUR PRODUCTS

4.1 Products May Vary Slightly From Their Pictures.

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

5. PROVIDING THE PRODUCTS

5.1 We Are Not Responsible For Delays Outside Our Control.

If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
5.2 When You Become Responsible For The Goods.

‍Risk in the products shall pass to you upon order confirmation.
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5.3 When You Own Goods.

You own a product once we have received payment in full.
5.4 Reasons We May Suspend The Supply Of Products To You.

We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes; or
(b) update the product to reflect changes in relevant laws and regulatory requirements.
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5.5 Your Rights If We Suspend The Supply Of Products.

We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, and in each case the product is not available and we will refund any sums you have paid in advance for the product.

6. IF THERE IS A PROBLEM WITH THE PRODUCT

6.1 How To Tell Us About Problems.

If you have any questions or complaints about the product, please contact us using one of the methods set out in clause 2.1.
6.2 Summary Of Your Legal Rights.

We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

7. PRICE AND PAYMENT
7.1 Where To Find The Price For The Product.
The price of the product will be the price indicated on your order pages when you placed your order. The price is quoted in Pounds and are inclusive of all applicable taxes, but do not include delivery fees (if applicable). We take all reasonable care to ensure that the price of the product advised to you is correct.
7.2 When You Must Pay And How You Must Pay.
We only accept payment via your credit card including Visa®, MasterCard® and AmericanExpress®. You must pay for the products at the time of placing the order on the website.

You confirm and warrant that you are the owner of, or are otherwise authorized to use, the credit card that is used to pay for your order, and that the card information entered at the time of purchase is accurate. We take no responsibility for verifying your ownership of or authorization to use the credit card presented for payment or the accuracy of the card information entered at the time of purchase.
7.3 What To Do If You Think A Receipt Is Wrong.
If you think a receipt is wrong, please contact us promptly to let us know (see clause 2.1).

8. HOW TO MAKE AN EXCHANGE OR RETURN

8.1 Exchange or return may be accepted within 14 days with original receipt and products in original packaging. If you wish to exchange or return your order(s), you may  contact our customer service at contact@atelieryscm.com

All exchange and return of merchandise will be subject to the final decision of Atelier YSCM

9. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

9.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for products not compliant with the Sale of Goods Act. If an error in the price of any products is discovered and your order is accepted, we will contact you as soon as possible to cancel the order. If we are unable to contact you within 24 hours from discovery of the error by Atelier YSCM, the relevant contract will be treated as terminated and we will provide you with full refund. We will not be obliged to accept your order where the pricing of any product that makes up part of your order is incorrect due to any errors.

Except in the event of willful misconduct or gross negligence, we shall not be liable to you for any indirect or consequential loss or damages, including any economic losses, loss of goodwill or reputation, that may arise from your orders on the website or otherwise arising out of or in connection with your use of or access to the website.

9.2 Children below 18 years of age are not permitted to use the website and/or place any order(s) on the website. When you use the website and/or place an order(s) on the website, you confirm that you are above the age of 18 years and are legally eligible to enter binding contracts. We reserve the right to terminate your access to the website immediately if we discover that you are under the age of 18 years at any time. You are responsible for maintaining the confidentiality of your account (including username and password) registered on the website. At all times, you shall be responsible for all activities that occur under your account on the website.

9.3 Our aggregate liability under these Terms & Conditions whether arising under contract, tort (including negligence), breach of statutory duty or otherwise in respect of a particular order on our website shall in no event exceed the amount paid by you in respect of that order.

10. INTELLECTUAL PROPERTY

All information and content available on the website including but not limited to trademarks, logos, designs, features, functions, texts, graphics, images, videos, software, music and sounds, and the compilation and organization thereof (collectively to be referred to as "Content") is our property or the property of our affiliates, partners or licensors (as applicable). The reproduction, in whole or in part, modification, tampering or use of such Content for whatever reason, is strictly prohibited. All rights, title and interest in the Content are owned by, licensed to, or controlled by us.

11. WE ARE NOT LIABLE FOR BUSINESS LOSSES.
We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12. HOW WE MAY USE YOUR PERSONAL INFORMATION
Please read our Privacy Policy, which governs the manner in which we will handle any personal information that you provide to us. We will only disclose your personal information to third parties where the law either requires or allows us to do so.

13. OTHER IMPORTANT TERMS
13.1 Nobody Else Has Any Rights Under This Contract.
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to terminate the contract or make any changes to these terms.
13.2 If A Court Finds Part Of This Contract Illegal, The Rest Will Continue In Force.
Each of the paragraphs of these terms operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.3 Governing Law And Jurisdiction.
These terms shall be governed by UK law and the UK courts shall have exclusive jurisdiction to resolve any dispute between us.
13.4 Entire Agreement.
These terms together with our current price displayed on the website, collection details, contact details, privacy policy, set out the whole of our agreement relating to the supply of products to you and these terms supersede any and all prior communications, understandings or discussions with respect to the products you purchase from us.

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from atelieryscm.com (the “Site”).

• PERSONAL INFORMATION WE COLLECT
  When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.We collect Device Information using the following technologies:- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
  Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal, Union Pay, email address, and phone number. We refer to this information as “Order Information” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
• HOW DO WE USE YOUR PERSONAL INFORMATION? 
  We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
  Additionally, we use this Order Information to:
  - Communicate with you;
  - Screen our orders for potential risk or fraud; and
  - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse 
  and interact with the Site, and to assess the success of our marketing and advertising campaigns).
• SHARING YOUR PERSONAL INFORMATION 
  We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more 
  about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• BEHAVIOURAL ADVERTISING 
  As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by using the links below:
  - Facebook: https://www.facebook.com/settings/?tab=ads
  - Google: https://www.google.com/settings/ads/anonymous
  - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 
  Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
• DO NOT TRACK
  Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 
• YOUR RIGHTS
  If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
• DATA RETENTION
  When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
• CHANGES
  We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
• CONTACT US
  For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at contact@atelieryscm.com .

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• Exchange
  We offer exchange within 30 days of the purchase date. Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. All exchange items are complimentary service for our client .Please make sure that your items meet our Exchange conditions above and then email us for shipment tag or ship your products to:
  Atelier YSCM Attn: Exchange 
  Postcode: W1A 6US , Address: Unit 59682, PO Box 6945, London
  Please make sure to include your name, order number and contact information in the box. If the package does not reach us safely we will not be able to complete the return so we recommend sending via a traceable method.
• Returns 
  We will accept returns within 14 days of the purchase date. Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
  All returns are subject to a 15% restocking fee.Please note, we do not accept returns for custom orders.Please make sure that your items meet our return conditions above and then ship your products to:
  Atelier YSCM Attn: Returns 
  Postcode: W1A 6US , Address: Unit 59682, PO Box 6945, London
  Please make sure to include your name, order number and contact information in the box. If the package does not reach us safely we will not be able to complete the return so we recommend sending via a traceable method.
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• Refunds (if applicable) 
  Once we receive your items and make sure that they meet the conditions above, you will receive a refund for the
  purchase price (excluding original shipping cost) directly to the method of payment used for the purchase.We do
  our best to process refunds as quickly as possible but please allow up to 5 business days from the date your
  return in our office for the return to be processed. You will receive an email notification of the status of your refund once finalized.
  
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• Late or missing refunds (if applicable) 
  If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company,it may take some time before your refund is officially posted. Next contact your bank. There is often
  some processing time before a refund is posted. If you’ve done all of this and you still have not received your
  refund yet, please contact us at contact@atelieryscm.com.